All orders ship from Wilmington  Monday- Friday. Orders placed before 2 pm EST will be shipped the same day barring any unforeseen delays (weather delays, order verification etc)

We ship USPS First Class or Priority Mail for Free Ground Shipping Orders. We ship via FedEx Next Day mail for Expedited orders.

​

International Shipping 

We ship to Canada, United Kingdom and Australia via FedEx.  At this time we are not able to ship to any additional countries.  Any Duties and VAT is in the responsibility of the recipient and we do not allow for returns, exchanges or expedited orders  for International Orders

How It Works

We do not offer exchanges.  We offer returns within 30 days of purchase.   In order to be eligible for a return the individual bundles  AND the entire bundle must be in its original binding.

Upon receipt of your return we will review and inspect that the hair is in its original condition and acceptable for return.  Rejected items will be sent back to you via First Class Mail.  All refunds are processed the following Friday after the return review.

To request a return:

1. Visit My Account Page

2. Select the Order which needs to be return

3. Click View Order

4. Select Request Return and complete the information

Returns on Installed Hair 

Once hair has been Installed we cannot accept returns.  Your Salty Concierge will work with you to find a solution.

REFUND AND RETURNS POLICY OVERVIEW

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery

Our Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

• Gift cards

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 business days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact via email or SMS.

Gift with Purchase

Only regular-priced items may be refunded. Items that were purchased as part of gift with purchase sale must be returned with the original order.

​

​

Exchanges

​

We only replace items if they are defective or damaged.

Our Privacy Policy

Your Data is Secure

This is your Privacy Policy Section. It’s a great place to inform your customers about how you use, store, and protect their personal information. Add details such as how you use third-party banking to verify payment, or about the way you collect customers’ data and use it once their purchase has been completed.

Your user’s privacy is of the highest importance to your business, so take the time to write an accurate and detailed policy. Use straightforward language so they can shop with confidence, time and time again!